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PHD. MBA. MHS. Type rated on A350, A330, B777, B747-400, B747-200, B757, B767, B737, B727. International Airline Pilot / Author / Speaker. Dedicated to giving the gift of wings to anyone following their dreams. Supporting Aviation Safety through training, writing, and inspiration. Fighting for Aviation Safety and Airline Employee Advocacy. Safety Culture and SMS change agent.

Wednesday, December 7, 2016

Selling Honesty and Integrity

Is Just Great Business!

 A Holiday Story...
of Listening to Dad's Advice

Marvin Richard Petitt Senior built this home in 1949. My husband's childhood home. Years passed, as did Marvin in 1967. Ann, Dick's mother lived in this home for the ensuing years, and passed away in 2014. But a year before mom died, Dick's sister had a new window installed. Her son had a contractor friend who coordinated this much needed window installation, and let's just say, this was not a profitable venture for Mark at MWR Company. But he did it for his friend. 

From MWR Gallery

Fast forward to 2016. His sister moved out, we cleaned up the house and sold it to a delightful couple, last month. Their first home. Sale is complete, and this weekend I got a phone call that the large window out front had hand prints and huge smudges "between" the double pane glass. I had no idea. It was one of those things that nobody noticed... hand prints outside or inside, were only to be found buried between the panes after a thorough cleaning and attempting to find which side they were on.

I told them I would attempt to follow through, and see if I could find who installed the window, and if they could help. Dick's sister said it was three years old, and thought to be out of warranty. 

From MWR Gallery

Well, I tracked down the person who set this window installation in motion and left a message. Mark Rohrbach, at MWR Company returned my call. There were no records. But, he remembered the situation, and he spent the better part of his day tracking down the manufacturer of the windows, and the store who sold them ... also no records. Per Mark's suggestion, we found the codes on a sticker inside the window, and long story short... Mark called and said, "We got them a new window!" Mark told me that Milgard stands by the quality of work and they would replace the window after all this time. 

“You’re not just selling your craftsmanship, you are selling your honesty and integrity”

Bill Rohrbach 

So I did a little snooping and began exploring the MRW company's site and wow, not only do they have incredible craftsmanship (Check out the Gallery Photos), but they build green with energy and resource efficiency. Then I read the History of MWR Company.  The quote above came from Mark's father on how to run a business.

Mark's actions today, exemplify the care, concern, and follow through to do the right thing, not necessarily the money thing. I am absolutely sure that this man had many more profitable ways to spend his day. Yet, when you live with integrity, that always comes first. How many people do you know that would not only stand by their work, but that of others, just because they could make a difference in someone's life?

From MWR Gallery

Who wouldn't want their home built by someone with those standards? Not many people in today's world do the right thing, because it's the right thing to do. Mark Rohrbach is amazing, and one day... when I am ready to build my craftsman home, this is the person I will call. 

If you're in the need of an honest contractor,
Who does incredible work...

You cannot go wrong with 

and if you're buying windows...
Milgard is the answer! 

A Special Mention to 
Greg Carlson  
Who did the installation work!
He too, is an excellent Craftsman 
Who lives by the same code.

Good People Doing the Right Thing
and Making a Difference in 
Someone's Life! 

Thank you Mark!
You are amazingly awesome! 

Enjoy the Journey
XO Karlene 

Author of:
I am Awesome. The ABCs of me. 

 Flight For Sanity coming soon....
 Catch up on the series so you will be ready!

Motivation and Children too! 


  1. Guys like Mark and his dad are few and far between. Wish I lived nearer to Seattle, although I have a great contractor here. Honesty and integrity combined with craftsmanship are huge.

    1. Thanks for your comment Kathy! Far and few between, for sure. When we find them we need to shout to the world and acknowledge them. Thanks for your comment!

  2. Finally... got my computer to work. Finally home from work. Finally getting to thank Mark and his father what a good world we live in and to thank you Karlene for helping bring them into our world who do not live in the Seattle area. Every business should be built on those two very basic yet very important components of human character: honesty and integrity. Once again, thank you for writing about this experience, and I will continue to share it!

    1. Thank you Jeremy. We know that this kind of integrity is not common, but values we should teach our children, and live by.


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