Contract Airline Services

"We are the protagonists of our stories called life, and there is no limit to how high we can fly."

Type rated on A330, B747-400, B747, B757, B767, B737, B727. International Airline Pilot / Author / Speaker. Dedicated to giving the gift of wings to anyone following their dreams. Supporting Aviation Safety through training, writing, and inspiration.

Wednesday, May 21, 2014

The Pilot Factor

Taking CRM to the next level:

"Was I daring? – or simply doing my job?… I pondered as I waited for the hangar door to open. I accepted the trip based on our company’s SOPs and my own comfort level, knowing full well that although the ride would be rough, it would none-the-less be safe.

I quickly found out that not everybody felt the same way. One of the paramedics, pulling me aside, pointed a finger at the winter storm blowing outside the open hangar door. “Just so you know” he stated boldly, “I do not feel comfortable going flying in this weather”. And with this he stormed past me mumbling to himself, visibly upset by his apparently impending doom. What was I to do?"

About the Author: Jean Denis Marcellin

Professional pilot by career, but a traveler by heart. Outside of work, Jean dedicates his free time to promoting Aviation and, more particularly, specializes in CRM through the proper understanding of the Human Factor and Leadership in the cockpit. He is also the founder and President of Plane&Simple Solutions. (

Jean's book, The Pilot Factor, is a must read for all professional pilots and for those who want to become one too. If you're not a pilot and interested in leadership skills... you will learn a great deal from this entertaining look at crew resource management. A must for your bookshelf in any case.

You can find The Pilot Factor in 
paperback on Amazon or Kindle

My review on Amazon: 
As an International airline pilot, with an MBA, who has spent thousands of hours flying around the world, and in simulators training other pilots, I can speak with an extensive background in aviation and leadership. JD takes a serious look at leadership, communication styles and personality types... then applies the realities of each to the flight deck. What type are you? Where are your strengths? Should pilots be leaders or managers and is there a difference? This quick and fun read on an important subject is very well written, with real life events that will keep you on the edge of your seat. If you want to be a pilot, are a pilot, or interested in the next level of leadership... this book is for you.

Enjoy the Journey!
XOX Karlene


  1. Thank you for sharing this Karlene! I cannot state my gratitude enough for all your support!

    1. You are so welcome!!! And keep up the great work. We need you!

  2. I had the great honor of reading an advanced copy of this.


    We professional pilots tend to be Type A problem solvers. No "touchy-feeling charm school" stuff for us! This book dragged me, kicking and screaming, back to reality. By throwing our CRM (Crew Resource Management) theory against the human factor filter, Jean taught me that I could be a BETTER pilot by learning how to interact with people. It's that simple!

    Thanks, Jean, for a book that is surely the leading edge of a revolution in aviation CRM!

    1. Thanks for the comment Eric. I think one of the great things about this book is identifying our styles, the styles of who we work with... and learn how they impact the operation. I've done extensive research during the MBA thing, and Jean pulls it together with the flight deck in an easy read.
      Yes... leading edge stuff.


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