The FAA Breaks Another Link in the Safety Chain
Under the Safety Promotion Quadrant airlines are required to train employees on SMS and ensure they are competent.
(5) Part 5 Requirements.
§ 5.91 Competencies and training. The certificate holder must provide training to each individual identified in § 5.23 to ensure the individuals attain and maintain the competencies necessary to perform their duties relevant to the operation and performance of the SMS.
(6) Discussion. "Your organization will need to train its employees."
"By training your employees, you should establish competencies for all employees, commensurate with their duties relevant to the operation and performance of the SMS."